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In this newly created position, the company was preparing for accelerated growth and

needed formal IT structure. Starting with only six members on the team, three years

later our team was recognized as a technology leader in the dental industry.

• Converted a struggling team to the most respected department in the

organization.

• Built the entire department, including Help Desk, Development, EDI,

Infrastructure, Security, and Analytics teams.

• Integrated over 200 acquisitions, and reduced integration time from 30 days to

24 hours.

• Built a centralized data warehouse for consolidated, automated reporting.

• Internally developed the industry’s leading Dental Practice Management

software, and deployed to over 280 locations.

• Upgraded phone and data network, saving $1M annually.

• Converted entire infrastructure to a private cloud solution, enabling full

Disaster Recovery of all systems.

CHIEF INFORMATION OFFICER

iCore Networks

(35M Annual Revenue) A VoIP telecom provider located in Washington D.C.

CHIEF INFORMATION OFFICER

Apr 2010 – Dec 2019

Jun 2009 – Apr 2010

Responsible for all aspects of the organization with the exception of Sales and Finance.

The position was created to bring structure, process, and improved customer service to

a rapidly growing professional services organization.

• Created new products and services, such as advanced CDR reporting, and

elevated customer service levels.

• Built a data warehouse and automated executive reporting.

• Automated the integration with the PSTN to enable caller ID updates.

• Enabled the tight integration of the Sales and Customer Service teams using

Salesforce.com.

KEN STROHSCHEIN

Chief Information Officer

A visionary and accomplished IT Executive that has excelled at taking

underperforming teams and transforming them into highly respected assets of the

organization; evolving IT from a cost center to a strategic advantage.

A hands-on leader who excels at mobilizing and empowering staff, leading high

performing technology teams; and ensuring the success of business objectives through

technology and effective process management.

E X P E R T I S E

C O N T A C T

E D U C A T I O N

248-953-1982

Clarkston, MI

kstroh@gmail.com

P R O F I L E

E X P E R I E N C E

Great Expressions Dental Centers

(350M Annual Revenue) The nation’s fifth largest dental provider with over 280 locations.

Leadership

IT Operations

Mergers & Acquisitions

Software Development

Data Warehousing

Planning and Budgeting

Analytics

Public Speaking/Presenting

Bachelor of Science

Information Systems

KENNEDY-WESTERN UNIVERSITY

2002

Certified Network Engineer

Completed with Honors

STAUTZENBERGER COLLEGE

1995

KenStrohschein.com

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CHIEF INFORMATION OFFICER

Upgraded all systems and restructured staffing to better support the multi-channel

environment that contributes 90% of its revenue in eight weeks.

• Plan, execute, and support the setup and take down of over 700 retail kiosks,

stores, and outlets throughout the United States and Canada.

• Reduced operating expenses by 10% and capital expenses by 50% while

improving departmental moral and overall service levels.

• Setup a remote workforce infrastructure.

• Created an automated inventory allocation and distribution system to ship

inventory to all locations based on dozens of variables.

• Eliminated the use of external project management for POS system, saving

$500k annually.

Jan 2004 – Feb 2006

Lead all aspects of Information Technology, building the department as the company

expanded from 4 to 13 locations.

• Built the first of its kind Windows based POS cash register system.

• Built all supporting backend accounting and data replication systems to

support the new POS and its integration into financial systems.

• Designed a real-time data warehouse that consolidated data as transactions

occurred and automatically generated management reporting nightly.

• Led the selection process and implemented a new centralized ERP system.

DIRECTOR, INFORMATION TECHNOLOGY Mar 1993 – Jan 2003

DIRECTOR, CLIENT SERVER SYSTEMS Jan 2003 – Jan 2004

As the first member of the executive team, structure was required throughout the

organization. Adding IT general controls and security systems was the first task

accomplished, followed quickly by a data warehouse and enterprise reporting.

• Led the IT team through a successful IPO in 2007. Now listed on NYSE as LL.

• Redesigned the networking and reporting infrastructure to enable rapid

growth.

• Created a standard “store-in-a-box” solution used to open new locations

within 48 hours. Using this solution, opened 30-40 new locations per year.

• Implemented a companywide phone and data network increasing capacity by

50x, reduced annual costs by $360k with a seven month ROI.

• Converted to an onsite data center, with zero down time and an annual cost

reduction of $211k.

• Migrated all web sites to a new service provider and brought web

development internal, saving $500K annually and improving service levels.

Responsible for all systems with the exception of the AS400 work group. Lead the team

charged with the software development of a custom POS system used at every location.

• Rebuilt the POS software system from the ground up, using newer, faster, and

more reliable technologies.

• Created a central data warehouse for consolidated reporting and analytics.

Lumber Liquidators

(1B Annual Revenue) The nation’s largest hardwood floor retailer with over 350 locations.

SVP of IT, CHIEF INFORMATION OFFICER

Feb 2006 – Apr 2009

S O C I A L

T E A M S M A N A G E D

C O M P L I A N C E

E X P E R I E N C E ( C o n t i n u e d )

I N T E R E S T S

Hickory Farms

(200M Annual Revenue) A national specialty retailer with over 700 seasonal locations.

Busch’s

(120M Annual Revenue) An up-scale privately owned supermarket chain.

Service Desk

Compliance

Software Development

Data Warehousing/Analytics

Network/Infrastructure

Security

Project Management

EDI

R E C O G N I T I O N

Bronze Stevie Award

New Product or Service of the

Year, Healthcare Technology

TRINITY PRACTICE MANAGEMENT

SOLUTION

2018

Sarbanes-Oxley

HIPAA

PCIDSS

IT General Controls

EHR Compliance Certificate

U.S. Government

OFFICE OF THE ONC

2016

linked.com/in/KenStrohschein

Keynote Speaker

VoIP Technology

iCORE ANNUAL CXO SUMMIT

2007